Hi everyone, In jira cloud, it appears that when you want to edit the reporter on a ticket, several "services" appears as users: They are not users in: * Managed account * User management How to restrict them (without using properties on workflows...)? Thanks

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to restrict "services" to be in REPORTER field?

Bastien Delourmel

Hi everyone,

In jira cloud, it appears that when you want to edit the reporter on a ticket, several "services" appears as users:

Reporter as services.png

They are not users in:

Managed account
User management

How to restrict them (without using properties on workflows...)?

Thanks

Accepted answers

Trudy P Claspill

I see the same thing in my instance.

I suspect it comes from allowing add-ons to create issues. This would be done in a Permissions Scheme by assigning the Create Permission to this role:

Screen Shot 2021-12-07 at 10.49.46 AM.png

I have not found a way to selectively specify which add-ons can create issues. And removing the Project Role from the permission in the Permission Scheme will block all add-ons from creating issues.

This post is related to this topic, but does not offer a solution.

https://community.atlassian.com/t5/Jira-questions/Is-it-ok-to-remove-atlassian-addons-project-access-from/qaq-p/708313

All comments

Trudy P Claspill

I see the same thing in my instance.

I suspect it comes from allowing add-ons to create issues. This would be done in a Permissions Scheme by assigning the Create Permission to this role:

Screen Shot 2021-12-07 at 10.49.46 AM.png

I have not found a way to selectively specify which add-ons can create issues. And removing the Project Role from the permission in the Permission Scheme will block all add-ons from creating issues.

This post is related to this topic, but does not offer a solution.

https://community.atlassian.com/t5/Jira-questions/Is-it-ok-to-remove-atlassian-addons-project-access-from/qaq-p/708313

John Funk

Hi Bastien,

The Reporter is automatically populated with the name of the person who created the issue. There are probably very few instances for when you need to change that value. What kind of problem is it causing you to have those values in an issue after it has been created?

Bastien Delourmel

Hi John, I gave the exemple of "reporter", but we have the same things with "Assignee"

Bastien Delourmel

Thanks for this answer!

Yep we can't do anything, unless delete them from the permission. Which can cause troublshooting

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud