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Custom Date / Time Field with Default Value set is displaying the server Time

Jason Green_8zrs1v

Steps to replicate:

1. Create Standard Date / Time custom field and set default value as the Current Date / Time

2. Build any request type and add the custom field to the Agent and Request forms. Make the field mandatory, I have not tested this as an optional field

3. Run the request type from the portal and Send

The Portal Create and Agent View displays the server Time

The Portal View displays the correct Time

Accepted answers

All comments

Joseph Chung Yin

@Jason Green

Hi Jason:

So are you asking why Agent's view (project's view issue screen) doesn't display the custom date/time properly. If so, you will need to check what is the default user account's time zone setup. The date/time display within project's UI (non-portal) is controlled base on each agent's profile's account setting - Time Zone.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Jason Green_8zrs1v

I'm not asking a question, I'm noting this bug. If this was a profile issue then all screens would display the same Time. The Time in the Portal View screen is using the profile timezone, the others aren't.

Joseph Chung Yin

@Jason Green -

I would recommend you to file a bug report to Atlassian Support team, so they can address this bug.

Best, Joseph

Jason Green_8zrs1v

That's not my job. I would recommend you attempt to do that yourself and see what happens.

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