nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Rule that will email me when ever a new ticket is generated (with details)

ardian.krivca

I see the automation screen where I can create rules but my question is, how do I create a rule so that when ever a new ticket is created that I will get an email with the ticket details.

I was able to create a basic rule that emails me when a new ticket is generated but I dont know how to add in the ticket details.

Accepted answers

Trudy P Claspill

You need to use Smart Values, as it mentions in the Send Email action for rules.

Screen Shot 2021-12-07 at 7.51.47 AM.png

Reference doc: https://support.atlassian.com/jira-software-cloud/docs/what-are-smart-values/

All comments

Trudy P Claspill

You need to use Smart Values, as it mentions in the Send Email action for rules.

Screen Shot 2021-12-07 at 7.51.47 AM.png

Reference doc: https://support.atlassian.com/jira-software-cloud/docs/what-are-smart-values/

ardian.krivca

Thank you for your reply. I clicked the link. Is there somewhere that shows me all available "smart values" to pick from?

thank you!

Trudy P Claspill

Take a look at the document linked in the "Finding a smart value" paragraph of the page I provided.

Screen Shot 2021-12-10 at 7.40.17 AM.png

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud