How to update status of an issue/incident with api 3using Put method?

Question

Hi, I am new to JIRA. Currently I am using JIRA Service Management free edition.

Just wanted to ask is there any way to update status of an issue/incident with REST API 3 using Put method?

Sanika Haval · Answer

Hello,
I've tried the above mentioned solutions but facing the following error :

{"errorMessages": ["Can't move (ITSAMPLE-50). You might not have permission, or the issue is missing required information. If you keep having this problem, contact your Jira Administrator."],"errors": {}}

can anyone help?

Ravi Sagar _Sparxsys_ · Answer

Hi @Priya Mitthankhediwale

Yes you can do that using this end point.

/rest/api/3/issue/sd-1/transitions

You need to pass the applicable transition id in your JSON body like this.

{

"transition": {
"id": "871"
}

}

To learn how to do it you can watch this video I made, where I explained how to find the transitions as well.

I hope it helps.

Ravi

Tansu Akdeniz · Answer

Hi @Priya Mitthankhediwale

Welcome to the community.

Please check this JSM Cloud Rest API doc to perform transition with POST method.