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Automation LOOPs issues

Meytal BM_tgpmuh

Hi, I keep getting "LOOP" status in some of my automations. This leads to sending me emails each time something is in LOOP status.

I tried to read up about it and see whether it's an error, but it isn't clear to me.

I have some automations that run after other automations. Due to the multiple other automations, this specific sometimes doesnt get updated in time, therefore I do RE-FRETCH and since then, i do get this LOOP status issue.

Appreciate your help understand if there is anything I should be doing differently.

thanks

Accepted answers

Alex Koxaras -Relational-

Hi @Meytal BM 🤘

I would be very glad to help you out here, but unfortunately you don't give too much info. I know that you probably have many rules and automation which run on your instance and it will be hard to identify what causes this error. If I were you, I would begin by trying to identify the actions that cause this error. I would also take notes on all rules and automation that run on my project/instance (or between projects). These alone should be able to help you identify the problem.

If you have already identify the problem and it's only a "delay" parameter that should be placed inside an automation, I would then recommend the use of an app, which has a delay function in it.

All comments

Alex Koxaras -Relational-

Hi @Meytal BM 🤘

If you have already identify the problem and it's only a "delay" parameter that should be placed inside an automation, I would then recommend the use of an app, which has a delay function in it.

Meytal BM_tgpmuh

Thanks @Alex Koxaras -Relational- and apologies not posting that much info.

Yes, this started when i added re-fetch to specific automation. And as a result, other automations that are "Allow rule trigger" on this specific automation, put these automations in a LOOP status. So am 99% sure this is the issue.

This is just one of the same errors I am getting after i added the re-fetch from another "Allow rule trigger" automation:

Screenshot (38).png

Regarding app, what do u recommend?

Alex Koxaras -Relational-

@Meytal BM

You have to search deeper into the rules and see why re-fetching the data cause the other rules to be triggered. What kind of trigger do the other rules have?

Concerning the app, I can't recommend anything final yet, till I know what you want to do. You could try JMWE for example, since in many PFs there is the option to delay its execution, as well as to ignore JA automations.

Meytal BM_tgpmuh

Yeah i hear ya. I am certain this is the issue.

Basically I have multiple automations running when an item is created/updated/value changed. When an issue is created, I send a webhook to an external service, and that service updates specific item's fields via Jira APIs. In another automation, i also send a Slack message. The reason I put a re-fetch, is that the Slack message was being sent before those fields from the API have been updated. So that slack message with those fields would come out empty. When i added all those re-fetch, those fields were eventually populated and i sent the Slack message. The problem as you can see causes this LOOP status in other automations.

So i guess the problem is not the LOOP status but rather how can i prevent using re-fetch by delaying an automation? Does that make sense?

Here are the re-fetch...its crazy!

Screenshot (39).png Screenshot (40).png

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