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Why some client send support ticket and not create in JIRA service desk?

Michael Woong_xsh7nd

Occasionally, some clients sending our support email and did not create in JIRA queue.

Is that any reason.

Regards,

Michael

Accepted answers

Alex Koxaras -Relational-

Hi @Michael Woong

You have to see if the client that send out an email to your SD is a customer in your service desk. If he isn't then no ticket will be created.

Hope that helps!

All comments

Alex Koxaras -Relational-

Hi @Michael Woong

You have to see if the client that send out an email to your SD is a customer in your service desk. If he isn't then no ticket will be created.

Hope that helps!

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