Unable to edit add/delete customer or organization

Kumar Sumant

For some reason,

1. I have been unable to add/delete a new customer to the existing list of Organizations.
2. Unable to add/delete a new Organization.

This has crippled my support portal as there is no way to add new customers to log issues.

The moment I add after filling in details and then hit submit, it stays as is. nothing happens. and when I try adding an organization, the response is:

And the biggest drawback is the support from Atlassian. It is too difficult to get in touch with the support team unless you have global permission maybe.

Dave Mathijs

Hi @Kumar Sumant , I've noticed quite some troubles with organizations/customers on JSM Cloud lately.

On the other hand, do you have the required permission to manage an organization?

Please check https://<yourDomain>.atlassian.net/secure/admin/SDConfiguration.jspa 

Thanks to accept this answer if it resolved your issue.