Hello,
is there an automation or a rule that can be triggered when you open an issue? I would like to set up one that changes the status when you open the issue.Best regards,Katsiaryna
Yes, create an automation for it. The most simple one would be
Trigger: Issue Created
Action: Transition issue
You probably want to put some conditions or branches on there - if you used that really simple automation, it would transition every single new issue immediately, which is pretty pointless - if you want to do that, it would be cleaner and better to simply change the "create" transition so it lands on the target status!
Is there a trigger for a situation anyone of the agents open an issue.
Thank you for the answer.
But will it work with the already existing issues?I need an automation that will change the status of any issue after it is open
@Stepan - yes, that's "issue created"
@praktikant3 - no, Automations are triggered, in the case I've given, by the creation of the issue. As your existing issues have already been created, there's no trigger.
You could write a second Automation that could run over a set of issues, put it on a timed trigger (like "midnight tonight") then delete it after it's transitioned all the issues still in the iinitial status though!
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