Best live chat solution for Jira Service Management Cloud

Benjamin Richey

I am looking to add a live chat solution to our Service Management Cloud setup.  This is for a small team of tech support agents.  The main requirements are widget for embedding into Homepage, and full integration with Jira Service Management Portal ticketing system.  All advice is welcome.  Thank you for your time.

Angélica Luz

Hello @Benjamin Richey,

Thank you for reaching out to the Atlassian Community!

When it comes to Chat for Jira Service Management, there are no built-in options available, but there are some add-ons that might help.

• Jira Service Management apps

You can test the apps before deciding if you want to subscribe or not, so I would suggest checking their reviews and testing them.

There is also a feature request suggesting to add the feature on Service Management:

• Implement a Live Chat system in Service Desk

Please, click on vote and also watch it to receive future updates from our product managers.

Kind regards,
Angélica