Tempo Timesheets - Unable to log time in Jira issue where "jira.issue.editable" is false

Question

In Jira Service Desk, we have a change management workflow with the "Implementing" step. This step has a property key "jira.issue.editable" set to "false" which prevents all users to edit the issue whilst it's in the "Implementing" state.

Now we have installed Tempo Timesheets and users can not log time whilst the Product change issue is in the "Implementing" state. It gives an "Error: Something went wrong".

Is it possible to have another property key set to allow "Log Time" for all users whilst the issue is in implementing state?

Rob_Huntley_Tempo · Answer

ake a look at this thread here in the community:

https://community.atlassian.com/t5/Jira-questions/jira-permission-edit-vs-jira-issue-editable-properties/qaq-p/707072

I think it's quite helpful in respect to permissions versus properties.

Tempo has its own permissions and its worklog is separate from the Jira issue.  Perhaps try restricting the jira.edit permission instead at transition - and insure users still have the work on issues permission in Tempo.

I haven't tried this myself but check it out.

Documentation on Tempo permissions for Jira server are online here:

https://tempo-io.atlassian.net/wiki/spaces/THC/pages/285343748/Permissions+-+Tempo+Server

Nupal Patel · Answer

Thank you for your reply. Having posted earlier questions, we have found 2 workarounds:

1) move the ticket back to the previous state where the editing is possible.

2) By default, we create a sub-task for each production change, sub-task workflows are different, which means the engineer supporting the change can log against the sub-task but not the parent change ticket.

Robert Wen_Cprime_ · Answer

Hello @Nupal Patel

I'm going to "guess" that it's not possible since the act of logging time is, in essence, editing the issue.

But, I could be wrong.