Creating JSD requests from slack

Question

I've tried the current /jira shortcut for slack and it's not a good fit for creating JSD tickets since it doesn't make use of request forms.

Is there a better way?

We have a number of shared slack channels with our enterprise customers and I'm looking for a way to make sure their asks via slack can easily get translated to tickets so they are both measurable and don't get lost.

Jensen Fleming · Answer

Hi Mariena! I'd recommended checking out Halp. Halp is a ticketing tool that directly integrates with Jira to allow you to create, update, and comment bi-directionally between JSM & Slack (or Teams). With Halp you can use forms to get all the information you need to create a ticket under the correct JSM Request Type.

Alastair Wilkinson · Answer

Hi Mariana,

We have a Slack app called Workflow Steps for Jira which allows you to create Jira issues via Slack's Workflow Builder.  Right now, the app supports the creation of a Jira issue but in the new year we will be adding a "Create Service Request' step, for Atlassian Cloud users, which will allow users to submit a request as if they were submitting via a service portal.  You can check out the app here: http://jirasteps.app to follow along for the release date of your needed feature.