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Notifications or alerts for comments etc

unknown

Is there a feature which will show you when you log into Jira of any new notifications for you, for example if you havebeen tagged in a comment, you would have a notification like on Facebook?

I need this feature as for some reason which no one seems to be able to work out, when someone is tagged in a comment they aren't emailed so there needs to be another way of them being notified of this?

Thanks

Hannah

Accepted answers

Peter Van de Voorde

Hi Hannah,

With tagging in comments I assume you me mentioning use the @<usernam> macro.

Confluence provides this feature in it's notifications and this can be integrated with JIRA.

But normally this should work in a stand-alone JIRA also. Did you file a support ticket with Atlassian Support? http://support.atlassian.com

They can take a look into the logfiles and configuration to see if there are certain errors being thrown.

Does you JIRA send out other notifications without a problem?

Best regards,

Peter

All comments

Peter Van de Voorde

Hi Hannah,

With tagging in comments I assume you me mentioning use the @<usernam> macro.

Confluence provides this feature in it's notifications and this can be integrated with JIRA.

But normally this should work in a stand-alone JIRA also. Did you file a support ticket with Atlassian Support? http://support.atlassian.com

They can take a look into the logfiles and configuration to see if there are certain errors being thrown.

Does you JIRA send out other notifications without a problem?

Best regards,

Peter

Peter Van de Voorde

Did you try it with an Email Address that's not part of your company (a gmail for example)? It might be that those notifications emails are purged by your company's firewall or spam filter.

Best regards,

Peter

unknown

Yes that's what I mean. I opened a support ticket but Jira couldn't find any issues with it their end and it looked to them as if the emails were in fact being sent but we didn't receieve them. (We receieve all other emails from Jira, just not comment ones)

Our IT team looked into it and they also can't see a problem, we just know they aren't coming through so all at a bit of a loss.

However I really need this function and users won't know if they have been tagged or not which isn't a good sign.

Thanks

Hannah

Fringe Technology

Hannah,

You might want to review this list of items to check:

https://confluence.atlassian.com/display/JIRAKB/Mentions+are+Not+Working+in+JIRA

unknown

It comes through to my personal email, so I know it is to do with my company's policy but they can't find the issue. Originally they thought it was because of their antispoofing but we changed the domain name as suggested and this still didn't do anything.

Thanks

Hannah

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