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Automotation rule for not customer

Claudio Ferraz de Toledo

Hi there. Iam a new Jira user/admin. I creat a service desk Project using Jira Software. But a can't create a automotation rule. I try create something like: when a new ticket as open, using e-mail for that, but de same not a client domain I Just exclude ir.

Somebody help me ? Tks

Accepted answers

Jack Brickey

Hi @Claudio Ferraz de Toledo , welcome to the community. I’m not quite sure I’m following exactly what you’re running into here but it seems that you were having an issue with setting up an automation rule. So that I might be able to better assist could you please try to explain your goal and also if you have the automation rules set up please add a screenshot here.

All comments

Jack Brickey

Claudio Ferraz de Toledo

Automation - rules 1.png Automation - rules 2.png

Claudio Ferraz de Toledo

Any rule dosen´t works

I know that we activate the option of anyone sending the call, but we want to make a rule that if the call is by email (request) and this email is not from an authorized domain it deletes the request and still send a message to those who opened it saying that it is not our client.

Claudio Ferraz de Toledo

it seems that either I do not understand the flow of JQL or that we are limited to OPEN permission for everyone who send email or simply just the adms would have to give that permission. It is precisely this automation that I want, that ALL authorized DOMAINS can send requests and those who are not from the authorized domain have the ticket deleted with notice that it is not our client. can you give me an idea how to solve this ?

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