Why I can not link an issue in Jira?

Angie Saenz

I have the Admin role in Jira. However, since September when I try to link an issue to a ticket in Jira, appears a warning icon with the sentence "We couldn't link the issue  Wait a few moments, then give it another try"

But It does not work!

Could you please help me to solve this issue? Thanks

Benjamin_tmh9yg

Hi @Angie Saenz ,

 

If you seeing the linking option, your permission seems correct. There are only two places to enable linking for the system and user. The global linking is turned on and the user has linking permission.

 

Check but both seems like it is configure. If it is, I would recommend contacting Atlassian support. 

 

https://support.atlassian.com/contact/#/

 

-Ben