User as the 'Assignable User' permission but still cannot assign issues

Christina Ashley

checked the permission helper, user has the 'assignable user' permission but still cannot add them an issue.  I added him as a project administrator and still nothing.

He can assign tickets to himself. 

From within the Assign To, when I type the first letter of his name - he pops up and then goes away.

Any protips?

 

Trudy P Claspill

Hello @Christina Ashley 

Welcome to the community.

Are you working with a Team Managed project or a Company Managed project? It will say at the bottom of the navigation pane on the left when you are viewing the project.

And is this a Software, Service Management, or Business (Work Management) project? That will show at the top of the navigation pane, below the project name.

If this is a Company Managed project, can you navigate to Project Settings > Permissions and review the User/Groups/Project Roles granted the Assignable Users permissions? Does it list anything there besides the "atlassian-addons-..." role? For example, this is what I have: