How to Define 4 Quadrants for Work Management to tickets?

Question

@q1 - Severity 1-Fatal Or Priority 1-Critical

@Q2 - Severity 2-Major Or Priority 2-High

@Q3 - Severity 3-Minor Or Priority 3- Medium

@Q4 - Others lower Severity and Priorities

Marco Brundel · Answer

Hi @Naveen Papanna ,

The screen dumps are from a similar case I built for a client. Copying the JQL filters exactly will not work.

You have to convert the filters to your situation and with your fields.

With the information I see from your question, I arrive at approximately these filters:

Severity="1-Fatal" AND Priority="1-Critical"

Then: Edit issue fields
Quadrant

Fill with Q1

Severity="2-Major" AND Priority="2-High"

Then: Edit issue fields
Quadrant

Fill with Q2

Etcetera

regards, Marco

Naveen Papanna · Answer

If: matches
(Impact="Severity ( >51 gebruikers worden geraakt)" AND Priority in (Severity,Middel)) OR (Impact ="Middel (11 tot 50 gebruikers worden geraakt)" AND Priority = Severity )

Then: Edit issue fields
Risico

Else-if: matches
(Impact ="Middel (11 tot 50 gebruikers worden geraakt)" AND Priority = Middel) OR (Impact ="Severity(>51 gebruikers worden geraakt)" AND Priority = Klein) OR ( Impact ="Klein ( 1 to 10 gebruikers worden geraakt)" AND Priority = Severity)

Then: Edit issue fields
quadrant

Marco Brundel · Answer

Hi @Naveen Papanna ,

how does your JQL look like?

And do you have a screendump of your automation rule?

Regards, Marco