Why am I receiving a disconnect message?

Question

Confluence is stalling and giving the message, "We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. Trying to reconnect." I'm hoping to understand why this might be happening and what I can do.

abdul_aziz · Answer

me too, that experience is too bad actually

Kishan Sharma · Answer

Hi @Lisa Gudenkauf Welcome to the Atlassian Community! I have seen such issues sort out on it own after a while, which may arise due to network glitches or due to changes in your company managed network firewall rules/proxies. As mentioned by Bill you can submit a support ticket if you continue to face this issue even after some time.

Bill Bailey · Answer

There are two possible reasons for that message:

* Cloud server loading
* Your Internet connection to the server

The only "solution" may be to just wait an hour or two see if the isses resolve themselves. If it continues, you need to file a support ticket.