The strikethrough is not working for done issues, inspite of setting the resolution field to done

Saranya Rajagopalan

Objective : When a status is transitioned to complete (final status) / closed, the issue ID should appear as a strikethrough text.

In the associated workflow, I tried to change the last transition to include the resolution field as 'completed'. Yet the strikethrough doesnt appear.

 

John Funk

Hi Saranya,

It won't show up on issues that have already moved to the final status. You will need to create a self-looping transition - a new transition that goes from the final status back to itself. Then add the post function to set the resolution to the new looping transition. 

Then you can write a filter for all of the issues on the project that have an empty resolution field but are in the final status. Then bulk change those to execute the new looping transition. 

Be sure to put a condition on the transition so that only administrators or a small set of people will see it.