Jira Automation Exclusions

Question

Hi,

I'm trying to create an automation in our Jira Service Desk to automatically reply and resolve a ticket based on a custom request type with cascading fields. However, there needs to be some exclusions that don't trigger the auto reply.

E.G. The cascading fields are Tier1 and then Tier2 with multiple options.

I'm thinking the automation should be to trigger on ticket creation based on Tier 1 but exclude it if, under Tier 2, options 4, 6, 9 or 12 are selected.

William Prakash_mahab4 · Answer

Thanks for the reply, however, tier2 of my cascading field has over 200 options. Your logic suggests creating 200 automations which I'm trying to avoid.

I'm hoping to have the condition filter Issue Type to Tier1 of my cascading field but then add an exclusion so that the action doesn't run when certain tier2 options are selected (if that's possible)

M Amine · Answer

This is doable. Here is the logic:

* Trigger: Issue created
* Condition: Use JQL in order to filter on "Issue Type" and on Custom field value that you want
* Action: Do whatever you want (transition, edit, comment, email ...etc)