Automation access Forbidden Error

Question

Hi, We're splitting off one of our products to their own new instance of Jira Software and when setting it up I've received this error message:

Given this is a new instance (Free level with community only support) wondering if there's any way to resolve this?

Worth noting:

* only three projects in the instance
* basic set-up with only 1 plug-in so far

IT Operations_ywvlr6 · Answer

It looks like the Automation link is looking for a license for this Plug-In but it's not one that we've installed, and I can't find it in the market place. Anyone know anything about it?

IT Operations_ywvlr6 · Answer

Hi Sven,

Slightly different issue as we haven't yet restored any data or done any backups.

We're still in the initial set-up stage and want to test if automation will work for us without a plug-in.

Sven Pardijs · Answer

Hi,

We are experiencing the same problem and would like to see a solution to this.

The solution we got from the support was to follow ticket JRACLOUD-74715 - Automation for Jira not available on the Cloud sites, when the site is restored with a server or Cloud back up, but this will take quite sometime and we would like to fix this asap.

Greetings,

Sven Pardijs