Team mentions

Question

Hey everyone,

I've created teams on my Confluence site. I can @ mention all groups, but other users cannot. Is there a way to fix this?

Matthias Gaiser _K15t_ · Answer

Hi @Christian Walker

in this help article, I've found an interesting paragraph:

When a team is created, we take note of the email domain of the founding user. We then allow all other users that share that email domain to discover that team through team search.

Are your users all from the same domain? Or could this be the issue?

Cheers,
Matthias.

Kishan Sharma · Answer

Hi @Christian Walker Such issues are usually sorted by content reindexing. If you are using Standard Cloud Plan, I would suggest raising a support ticket to Atlassian for help.