Mail not leaving mail queue after reindex

Question

Showing below message in mail queue

using jira software 7.0

This page shows you the current JIRA internal event queue, whose events may trigger notification emails.The queue currently has 645 items in it.

The mail queue is currently sending.

* Bypass currently sending mail - Push sending of current mail to the background, to let others through. Mail details will be logged for debugging.

Flush mail queue - this will send all mail in the queue immediately.

Tom Lister_fo1j4e · Answer

Hi @sachin

There is more information on email handlers at the links below.

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

For an email sender to create a ticket the from email must match a Jira user and that user needs to be added to a project role that can create tickets.

If you don't want to add users to Jira then you can configure the email handler to use a default reporter - usually set as a dummy internal user account to make it more obvious. Or you can add a 'forward email' where failed incoming messages can be sent.

Tom

sachin_cex3xe · Answer

ok i will check the logs file and how can i give the permission to user .Please guide me it will be help full

Tom Lister_97sldx · Answer

Hi

check your Jira-Atlassian.log files

outside of service management users need permission to create tickets in a project

you should see log entries that show permission errors