Your Atlassian Cloud products are suspended

Question

Our Jira account is blocked, our whole team cannot work on tasks.

Technical support is not responding. Tickets: CA-1592210, CA-1592223

We checked the credit card information again and entered another card information, but the account was not reactivated.

What do we do now?

Brian Nutt_cvzhgj · Answer

Petter, can you please help me?  We are experiencing this problem out of nowhere as well and my entire team is locked out of Jira and has been for the last 7 hours.  We have updated the payment information and even removed a team member in an attempt to get our site back up.  We are under a very tight deadline and don't have a day to lose.  Please help!  Nobody is responding and we have opened 3 tickets now.

Petter Gonçalves · Answer

Hello @helloilyapesterev

Thanks for reaching out to the Community!

I checked that our CA team has responded to your ticket (CA-1592210) with the following message:

In order for us to reactivate your account please update your payment method on file.
The current billing or technical contacts on the account can update the credit card via their my.atlassian.com account by following the instructions below:

* Log into my.atlassian.com (username: email address).
* Click on the subscription in question.
* In the credit card section, click Provide payment details to update the credit card information.

Alternatively, if you are a cloud site admin, you can see and update the credit card for your subscription within the site administration console by clicking the Application Menu > Site Administration > Billing > Billing details. You will be led to the Update billing details page.

You may also review the How do I add payment details? section on our FAQ page.

Can you please follow the steps and reach back in the ticket CA-1592210 so we can properly reactivate your account?

Please, let us know if there is anything else we can help with. :)

Chris Buzon · Answer

Only Atlassian can help you here, this is a community site (primarly), and we cannot see your help tickets for privacy reasons.  Sometimes Atlassian support answers tickets here, but you're going to have to wait for them to reply to your support tickets.

Edit - I've sent a message to Atlassian support on your behalf as well.