Regarding SLA Time to resolution

Question

I have created a custom calendar for just the weekend issue management (Friday, Saturday, Sunday).

Does that affect the startOfWeek(), endOfWeek() functions? How so?

And how do I set timings for weekend calendars in such a way that issues that come on Friday evenings, Saturdays and Sundays are given time till Monday COB?

Kartikey Bhatia_eqr74d · Answer

Ok because the reason I asked is when I set an SLA with the "Weekend Calendar" I created, the startOfWeek() function seems to be applied differently. By default, startOfWeek() is Sunday right? and endOfWeek() is Saturday?

Yes, I primarily want SLAs to be aware of non-working days mainly.

Nic Brough -Adaptavist- · Answer

No, the functions are not affected by you having created a calendar.  A week is still a week, no matter what one display says.

What do you mean by "set timings" and "issues that come on X are given time until Y"?  Do you mean you have some form of "due date/time" field, or you are trying to set up SLAs to be aware of non-working days?