Smart Value for UserID

Question

Hi!

Jira Cloud, creating Jira Automation rule.

1. Set entity property - User - Issue reporter

Property key: SomeProperty

Property value: SomeValue

2. Trying to get this data:

{{reporter.properties.SomeProperty}} give me 'SomeValue' as expected.

But how can I get this data without a role 'reporter'/'assignee'?

Something like {{accountId:123456789.properties.SomeProperty}} doesn't work.

Trudy P Claspill · Answer

I'm afraid I don't know of a way to do that within automation rules, but there are others in this community that have more expertise in that area than I do.

Harry_n0xahw · Answer

Hi Trudy,

Yes, I am trying to get properties of a user that is not listed in the current issue.

Trudy P Claspill · Answer

Are you trying to get properties for a user that is contained within a User Picker field in issues being processed by your automation rule? Or are you trying to get properties for some other user that is not associated to the issues?

Looking at the documentation it seems to me that automation supports getting properties only for users that are specified in User Picker fields in the issues your automation rule is processing.

https://support.atlassian.com/jira-software-cloud/docs/smart-values-users/