Error when trying to log work in Tempo

Question

Hi Everyone,

lately it happens, that when trying to log work on issues in tempo the following error message appears:

I checked, the user is part of the group, that has permission to log work in this project, the issue isn't closed, the issue has an account.

The only thing i read, is that i should check if "the workflow has put the issue in a state that is uneditable."

I don't know what that means, or how to check for it.

Any suggestions are welcome.

Thank you

Hakima Bilal · Answer

Hello @Tempo Support

I get the same message when users try to log work in TO DO status, which is great, however, the error message leads to confusion because is not about permission, is about status.

How can I change the error message?

Thank you in advance

Tempo Support · Answer

Hello,

Regarding the error you see in the screenshot,

We have document might assist you to verify on permissions, please kindly have a look:

For Tempo Cloud permission:
https://help.tempo.io/cloud/en/tempo-timesheets/permissions-in-tempo.html

For Tempo Sever permission:
https://tempo-io.atlassian.net/wiki/spaces/THC/pages/285343748/Permissions+-+Tempo+Server

Should you have questions please feel free to contact Tempo Support

Best Regards,
Steven
Tempo Support Team