Customer Portal Requests view - see only my requests

Sonya Stoyanova_7ekhca

Hi all,

I am an admin for our Jira service desk.
Is there an option for my portal customers to see only requests, created by them in the dropdown. Currently the default option for them is to see requests:
- Created by me

- All

In our case it shows one and the same requests created by the customer, so NO difference between Created by me and All?
That is why I would like to hide "All" option from the drop down and keep only "Created by me". Is that possible customisation?

 

Thanks,
Sonya

Ivan Lima

Hi @Sonya Stoyanova, you will need an app to customize that. There is a feature request not explicitly referring to the Requests menu options, but I believe that addresses it. You can vote on and add yourself as a watcher to receive notifications from now on.

• https://jira.atlassian.com/browse/JSDCLOUD-2327

In the meantime, you can explore apps such as My Requests Extension for Jira Service Management and Refined for Cloud, among others. They offer features beyond what you're looking for, but it's nice to see what you can do with them. I'm sure folks will contribute to your question and share other recommendations around apps you can use to achieve that.