JIRA Activity Timeline - tickets not visible in search panel

Steven Rohles

Dear JIRA community,

 

I want to schedule JIRA tasks and subtasks with the help of the Activity Timeline Planner. However, it seems that not all tickets per person that I can see in the 'Issues' view of my project are correctly transferred and attributed per person in the Activity Timeline app.

Any chance that someone can help here?

In the attached example you'll see that I can see 20 tickets in the 'Issue' view, but only 18 in the 'Activity Timeline' view.

 

Thanks in advance for your help:)

Steven

Nataliya Vasyliv_Reliex_

Hi @Steven Rohles 

This could happen if not all the Jira issues of NLS project are indexed by ActivityTimeline app.

Try to open Jira Apps -> ActivityTimeline -> Configuration -> Projects page and click on a small green sync icon next to NLS project.
Wait few minutes until the operation is done and then open the Plan view again.

Hope this helps! 

If you have any additional questions please feel free to ask me.

Best, Nataliya