Customers in same Company cannot see each other's requests.

Question

We are using Jira Service Desk to take questions from our Pre-Sales Team.

Individuals seem to not be able to view requests sent by others with the same email domain.

Unfortunately, I cannot draw any patterns. Is there some sort of setting that I may have missed here?

Settings:

* Jira Cloud
* Allow customers to create accounts
* Customer sharing:
Customers can search for other customers within their organizations

Thank you!

Alex Koxaras -Relational- · Accepted Answer

Hi @royce.duong and welcome to the community!

Please go to cog > products > configuration (on JSM) and make sure that the below option is selected:

This will automatically share any request with the organization.

royce.duong · Accepted Answer

Figured it out.

Although they had the same domain name, the "Customer" was not included in the same "Organization"

So I had to go to Customers > Select Organization > Manually Add customer to the selected Organization.

Thanks.