Change admin to add a new member

Anastasiya Glinskaya

I need to add a new teammate to the Jira Software (Cloud) project, but it requires an approve from admin.

The person who has approved the invitations before has left the company and there is no access to his email. At the same time all people in project have administration roles (and Project roles aren't editable in Jira Software Free), but no requests has come to my email. What should I do to fix this issue?

 

Alex Koxaras -Relational-

Hi @Anastasiya Glinskaya and welcome to the community!

This is quite unfortunate that this happened. First of all, can you confirm that you have no access to any system options of Jira (meaning that you are not a site/jira admin)? If you go to the cog wheel and click it, what kind of options do you have? Do you see something like user management?