Automatically change the status in one of Jira service management project but no automation rule is

Question

Alex Koxaras -Relational- · Answer

Can you also share your workflow, as well as how your workflow is shown to the customer? And can you click to "Show All" and paste your findings here?

samrat_r91w81 · Answer

Thanks for your reply.

1. I have already checked the global rules and also the audit list. I did not found anything which cause this issue.

2. The workflow is totally independent for this project.

3. No. I am not using any app.

Alex Koxaras -Relational- · Answer

Thank you for this info.

* Besides project rules, can you see if any global rule exist which could transition this issue?
* You might also want to check the workflow of this issue type, and see if this specific workflow can be triggered by another PF.
* Do you use an app with a listener that could be listening to the create event?

Finally, can you click to "Show All" and paste your findings here?