Two Separate Service Desks

Scott_3eaua1

We have a current Service Desk project that is linked to a mail address that our customers can mail us on to get support on various IT related topics. We want to have a second service desk that is related to training but is completely separate from the IT Service Desk.

Is it possible to set up a separate Service Desk that has it's own email address and portal? We want to the tickets to go directly to the relevant service desk and not have one of the desks first catch the ticket and then transfer it to the other desk.

Dirk Ronsmans

Hey @Scott and welcome to the community!

That's perfectly possible with Jira Service Management. Each Service Desk/Service Management project that you create has it's own project/portal tile on the help center.

A common use case here is indeed things like HR/Facilities/IT all having it's own project with their own Portal (but all portals are accessible from the main help center) and of course a different email address.