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Can we use tis to track sla?

Kritsana Loaboonsup_Yahoo_

Can we use tis to track SLA based on working hour?

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Hi @Kritsana Loaboonsup_Yahoo_

Welcome to the community.

Yes, you can create a calendar and set working hours. Btw, if you need SLA's only in JSM projects, it is OOTB functionality.

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