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Any idea why I can't share a form in JWM?

Laura Rusenstrom

Hi there, hoping I've just missed something simple. I'm a Jira administrator testing out Jira cloud for our workplace and learning to work with JWM. I've created a business project using the project management template. I'm the project lead and have project administration permissions. I set up a form that I want all users of this project to fill out every time they create an issue.

All of the documentation about how to actually use forms says that you have to share it with users. Beyond this seemingly awkward and unnecessary method (why not just make it the default info intake method when a user creates an issue for that project?) the "Share" button is missing in my instance, or at least for me.

Any suggestions?

missing share.PNG

Accepted answers

Trudy P Claspill

Are you working with the Free, the Standard, or the Premium subscription plan for Jira Cloud?

All comments

Trudy P Claspill

Are you working with the Free, the Standard, or the Premium subscription plan for Jira Cloud?

Laura Rusenstrom

Standard subscription.

Trudy P Claspill

Disclaimer: I don't work with JWM normally, so I'm just checking the Jira docs to find possible answers.

Are there any user/groups/roles assigned to the Create Issues permission for the project?

"You can share your form with people within your organization who have access to the project and the create issue permission,"

Are there any other users who are Project Administrators for this project for whom the Share button is present? Can you temporarily add another user as a Project Admin to test this, if there are already other Project Admins assigned?

Have you tried another browser or clearing your browser cache?

Laura Rusenstrom

After some poking, I've determined that it was the ad blocker I've got installed in Chrome. Didn't occur to me to check it, since the share function works in Confluence just fine. I guess not all blue 'Share' buttons are created equal... ha. *sigh*

To confirm the other items for future readers, though:

The Create Issue permission is granted to 'Project Role' and 'Application access' (all logged in users, basically)
I added another user as project administrator and he's able to see the 'Share' button (using Chrome)

Thank you Trudy! Appreciate the help.

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