New User not receiving invitation email

Julien Dallemand

I need to give access to a new user, but my colleague is not receiving the invitation emails sent to her email box. I tried resending the invitation and my colleague checked in the spam folder as well, but still the email doesn't seem to have been delivered.

Any idea on how to fix this?

Update: all invitation emails were received in bulk after a bit more than an hour since opening the ticket.

Brant Schroeder

@Julien Dallemand Welcome to the Atlassian Community

I know that invitation emails often take a few minutes to be received.  I would recommend waiting 20 min and then checking spam or bulk email folders.