What has to be changed if the app is rejected because of an unclear functionality?

Question

Our app was recently rejected because it seems the functions of the app are apparently unclear.
Therefore, I ask what information needs to be available about the app and in what form.
In my opinion, we have a meaningful overview and documentation.
I think the app approval guidelines are pretty imprecise on this subject. I don't know what might be missing.

Aron Gombas _Midori_ · Answer

Well, then open a ticket for the AMKTHELP staff and they will help you to find out.

See: https://ecosystem.atlassian.net/servicedesk/customer/portal/9

Former user · Answer

None of us have access to this ticket.
We only got this message from a bot:

Specifically, Unclear functionality
Our criteria for app submissions are outlined here:
http://go.atlassian.com/app-approval-guidelines.
These guidelines apply to every Marketplace listing type that is attempting to go Public, including workflows. We are rejecting your app for now, however, we look forward to reviewing your app after you've fixed the above problems. Hope to see you on the Marketplace soon.

Aron Gombas _Midori_ · Answer

Isn't this possible that the given ticket was created on behalf of some other user, not you???

That would also explain why you don't know the reason for being rejected. Maybe Atlassian gave a detailed answer to that ticket, but you haven't received (the other user has)...