Hi,
I need to auto transition issues to next status that are in a particular status for exactly 10 days now.
I'm not counting these 10 days from the creation of ticket, but from the day the ticket went into that status.
The objective here is to keep the workflow moving in case someone who was supposed to manually run that transition was not able to perform that within 10 days.
Any help is appreciated..
Thanks,
Simar