Hi,
Our CC expired and our products were deactivated.
We have updated the CC immediately, but now the UI indicated the only way to regain access is by contacting support. We did that 10h ago, have updated the ticket since asking for an update, and still nothing.
Atlassian is critical infrastructure for us and both the delay in response and the fact that we cannot fix this on our own seem appalling, especially with a problem like updating credit cards, which is both common and generally easy to fix across other platforms.
Any shortcut or known fix for this?
