unable to open the Jira

Manvaasam Team

Last month we have started the free trial for jira.

Jira was the one of the excellent ticketing tool I came across.

But today , we cannot able to access the web application today showing the error as "account suspended"

Can anyone Please help me on this .

what was the features available in free trail, as I created very few projects and added less than 5 members in an project.

I will be happy if I get the solution for my problem.  

 

Callum Carlile _Automation Consultants_

Hi @Manvaasam Team , welcome to the Community!

It might be that you exceeded the 3 licenses that are allowed for the Free plan of Jira, and therefore the site was suspended because it was expecting some kind of payment for the Standard Plan.

If you go to admin.atlassian.com and then select View Site Bill for the Jira site you are trying to log onto, this should tell you whether or not you are still on the Free plan. If you have exceeded the 3 users and have been upgraded to the Standard plan, you can go to the Manage Subscriptions tab on the left and click on Manage Users to reduce this down to 3, after which you can change back to the Free Plan.

Hope this helps!