Each service agent has the possibility to create knowledge base categories. I am looking for an option so that only admins has the possibility to create categories. Is that possible?
Hi @Evert Morren
I believe that there is no settings to restrict this. I would recommend that the team reviews the categories in a monthly basis to ensure that they cover the key content of your knowledge base.
Regards
Hi Fabian,
Thanks for answering. I will follow your suggestion.
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