Jira Service Management - Comments to customer via SMS / Whatsapp?

Jens Kisters __SeibertSolutions

Hello,

i have heard that for example with "WhatsApp Connector for Jira (Twilio)" it is possible for a user to open a new service management issue via whatsapp and receive comments and respond via whatsapp.

I am looking for a solution where a issue is raised via the portal or created by an agent and the customers phone number is added.

From then on the user shall receive the comments via WhatsApp or SMS,

is there a way to achieve this?

Thanks in advance

Jens

Grigory Salnikov_0hffsd

Hi @Jens Kisters __SeibertSolutions 

There is something here, early access:

https://onlizer.com/jira/whatsapp

P.S. I have NOT tried it myself, just found.