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How to set a specific order of execution of automation rules using auto. rule with trig. IncWebhook?

Andrey Rudnev

I have three custom fields, each of which is filled in automatically when creating an issue using automated rules with certain values. It is fundamentally important for me to set up a strict order of execution of these automated rules using Webhook. The order of the rules should be as follows: first, RULE 1 is executed, then RULE 2 is executed, and only after successful execution of RULE 2, RULE 3 is executed. According to my knowledge, I understand that each rule should have an action "Send web request" and another one should be created. an automated rule triggered by Incoming webhook. Can someone tell me how to implement your plan?

Accepted answers

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Bill Sheboy

Hi @Andrey Rudnev

For automation for Jira, the only way I know to enforce the order of triggering for a set of rules is to:

create the conditions in the order you want rules to execute
and if you want one rule to trigger another, set the downstream rule's option to "Allow Rule Trigger"

For #1, that means creating conditions in your rule to make updates which lead to a trigger firing. For example, if Rule-A updates an issue's fields, Rule-B's trigger checks for the update to the field of interest.

Of note: for such a use case it may be helpful to use the Re-fetch action after the trigger in the downstream rules. This will reload the data and reduce the chance of timing issues where the issue data has not caught up with the prior changes.

Kind regards,
Bill

Andrey Rudnev

I will be able to solve my problem like this:

Rule 1

rule a.JPG

Then Rule 2 has trigger "Incoming webhook"

rule b.JPG

Rule 3 also has the same trigger

rule c.JPG

In this way, I organized a strict order of execution of my rules.

Allison Stewart_nejvgh

I have the same situation. I do have the "Allow rule trigger" checked on my second rule. But where do I indicate which rule it should follow? Can you only do this by webhooks?

If I want to set the webhook, how do I know or create the webhook?

I would guess that I need the URL for "running" the automation, not just the URL for the edit automation page.

I'm on Cloud version. Will I have access to this?

Bill Sheboy

Hi @Allison Stewart

That is not how the option "Allow Rule Trigger" works...When you have multiple rules and the actions of one rule could trigger another, you may enable Allow Rule Trigger in the "downstream" rules of the earlier one(s).

The use case of using webhook to chain/trigger rules is only needed when your rules do not create conditions which can be detected by other rules. That seems like an edge-case to me, and often this can be solved be re-considering your rule designs.

If you are having a specific problem with rule triggering, please create a new question. Otherwise only the people following this old thread will see what you are asking. With your new question, please include the following for context:

what is not working as you expect
an image the rule causing the problem
and an image of the audit log details showing the rule execution

Kind regards,
Bill

Allison Stewart_nejvgh

I actually combined the 2 rules so that it would run correctly. It's a huge rule, but it works. Thanks.

Sabrina Mösenbacher

Hello Andrey.
I have a similar use case to yours and wanted to ask how you built your automation rule in detail:

At the end of Rule A, you took the generated URL from Rule B via “Send web request” and selected HTTP method POST. But which option did you select for the Web request body field [empty | issue data (automation format), custom data, issue data (jira format)]?
Or did you fill in any other fields as part of the “Send web request” - if so, which ones?

At the beginning of rule B, you then used the “Incoming webhook” trigger with the JQL search option.
Which JQL query did you store here and did you fill in any other fields / options as part of the “Incoming webhook”?

Many thanks for your help.

Kind regards
Sabrina

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