Obtaining status on ticket to re-subscribe

Tim_B_Faulkner

It's another unsubscribed question.

Our company did not submit billing info in a timely manner and our Jira has been unsubscribed.  I have gone in and updated billing account information myself and opened a ticket to resubscribe CA-1578828

Unfortunately this is putting us at a stop work with Amazon engagement.  Does anyone know the timelines to have this resolved?  I understands its a common occurrence.

Thanks

Timothy Faulkner

Walter Buggenhout

Hi @Tim_B_Faulkner and welcome to the Community!

Being on a standard plan, response times are in the below table in the leftmost column, based on priority of your ticket:

Source: https://www.atlassian.com/enterprise/support-services 

I've seen tickets sometimes have an escalate option available, which is something you should only use if it really matters.

Hope this helps!