Unable to attach image in comments

Question

I'm not able to copy/paste images and screenshots in the comments [Respond to customer].

To replicate.

1. Do the status transition from "Work In Progress" to "Waiting on Client response".

2. In "Respond to Customer" copy and paste any image or paste any screenshot and submit.

3. In the comment section error shows "Failed to load".

Jairaj K · Answer

If you review the similar question the solution provided didn't worked either for him nor me.

Changing it to old view is not the advisable one for now.

Alexander Bondarev_x6gjf3 · Answer

I have found the similar question - have you already tried it ?

Jairaj K · Answer

@Alexander Bondarev Thanks for your quick response, this seems to be global issue, I have tried with multiple images and screen shots and everytime I ended up with error message as "Failed to load".

Please note: Attaching a file or image through upload button option is working but directly pasting an image in comments section is not working which is very painful during client communication.