Gliffy diagram is not visible in Confluence

Question

I have an issue with a Gliffy diagram not showing in Confluence. In edit mode it's visible but when pressing "save" and going back to Confluence it takes 2 seconds and it's gone on the page. When moving the mouse over the image area an image icon can be seen but the diagram is not visible. Other diagrams on the same page are visible.

Selecting "Full mode" in confluence will display the diagram.

I've looked on some older cases where the same issue has been discussed and where the fix has been to move the diagram to the upper left corner but it does not fix my issue.

Frode Lauka Skoknes · Answer

Sorry, forgot to add the workaround. So, Confluence is working on a fix but in the meantime the following workaround can be used (it worked for me) ->

"To workaround this problem you will need to disable the HTML5 Viewer on this diagram. To do this you will need to put the Confluence page in edit mode > select the diagram > select More from the toolbar that displayed when you selected the diagram > Uncheck the Interactive HTML5 Viewer box > Click Update > Click Update on Confluence page."

Philip Stander · Answer

Any news on this? I have the same issue and it is very annoying.

Samie Delebo - Your Gal at Gliffy · Answer

Thank you so much — that will be super helpful!