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How to cancel Migration

Michael Baguio

I have been running the server to cloud migration for several days. The process continues to run without any indication of errors and is stuck at 0%.

I've stopped/restarted services and even bounce the Jira server. How can we cancel this or what maybe the issue why we are unable to migration our projects?

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Robert Wen_Cprime_

This appears to be a problem when migrating Structure to Cloud. Did you make sure you have Structure installed in your Cloud site?

Michael Baguio

Hi Robert,

Yes, I've validated the structure application is installed on the cloud.

Michael Baguio

Yes, the structure cloud is installed.

Kathryn Vargas _Tempo_

Hi @Michael Baguio,

In cases like this one it is best if we work with you directly to diagnose the problem. Please contact our support team via support@almworks.com to initiate that conversation and we will be happy to help.

Best,
Kathryn

Michael Baguio

Will do..thank you

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