Backing up and restoring help needed

Andy Nash_h4pgmz

I'm a (non-techie) admin on our instance of Jira Cloud.

A colleague has accidentally deleted a custom Story Point field which was in use by other teams.

I don't manually take backups of our Jira Cloud instance myself (and am not aware anyone in the organisation that does).

Is there some way to restore my Jira Cloud instance to a previous state, or does that require me to have manually taken a backup recently?

 

If there are regular automated backups available for me to restore to, are there instructions for doing so? I've only found instructions for what appear to be manually taken backups.
https://confluence.atlassian.com/cloudkb/how-to-import-only-part-of-a-jira-export-into-jira-cloud-859461966.html


If restoring from non-existent automated backups isn't possible, can anyone advise on next steps?

Support Team [Clearvision]

Hi Andy

There is a trash feature on Jira cloud for custom fields so depends when it was deleted and/or if it has been deleted from the trash

See the details here https://support.atlassian.com/jira-cloud-administration/docs/edit-or-delete-a-custom-field/