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Newly created issue not visible on Kanban board...

John Tucci

A project member created a new issue for our team Kanban board, but the issue does not appear anywhere on the board. When I search for the issue in the Search box just above the board swim lanes, the issue does not appear then, either.

However, if I use the "global" search box at the far-right of the "Jira Software" nav-bar at the top of the browser window, the issue appears in the issues list; I can select the issue from there and the details appear as for any other visible issue.

Any ideas/suggestions?

Thanks.

Accepted answers

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Fabian Lim

Hi @John Tucci

Check the board's filter. Most likely there is a customfield that you are setting on your new issue that is not filtering on your board.

For example: the user may have created a bug ticket, but your board only shows stories.

Regards

John Tucci

Hello, @Fabian Lim :

Thanks for the prompt reply.

This is "WIN_307_IssueScreen.png" (issue that DOESN'T appear on the Kanban board)...

...and "WIN_3_IssueScreen.png" (issue that DOES appear on the Kanban board)...

I'm hoping you can see a difference...

Kind Regards,

-John

John Tucci

@Olga Videc

I read your reply to a similar community posting, and I have a question: your reply referenced an unmapped status. I've checked my project board's columns and statuses and only those columns in our workflow diagram appear. How would I find an unmapped status? BTW...our board's columns and statuses are identical; we have named the columns to match the workflow states. Most of our status are "In Progress" type: "In Progress", "On Hold", "QA/Testing", etc. We have one "Done" status: "Development Complete", and we have "Next".

Are there other statuses available/allowable?

Thanks.

Fabian Lim

You will have to share your board's filter so that we can sport the differences.

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