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How can we filter assignees by team?

Jesse Maxwell

We have multiple teams and they work on different clients within the same Jira Project. These issues are differentiated by a custom field where the value is the specific client.

Is there a way to filter the assignees that show up based on this custom field's value?

Accepted answers

Trudy P Claspill

Hello @Jesse Maxwell

In this post from 2017, a responder talks about adding a customer Group Picker field to the issue, organizing your potential Assignees into Groups, and then restricting the Assignable User permission to members of the group specified in the custom Group Picker field.

https://community.atlassian.com/t5/Jira-questions/Can-I-restrict-assignee-selection-to-members-of-a-group-picker/qaq-p/675535

I haven't actually tried this out, but it looks like the options are available in Jira Cloud.

All comments

Kirill Skuibida

What kind of filtering do you need to get? What's your expected result?

Trudy P Claspill

Hello @Jesse Maxwell

https://community.atlassian.com/t5/Jira-questions/Can-I-restrict-assignee-selection-to-members-of-a-group-picker/qaq-p/675535

I haven't actually tried this out, but it looks like the options are available in Jira Cloud.

Jesse Maxwell

This works, thank you, Trudy!

I did the following:

Created Groups in Jira Administration for the teams
Made a custom field for User Groups (single): Responsible Team.
Setup an automation to assign the Responsible Team based on the Site Code component (another custom field)
Edited Permissions to limited the Assignable User to those in the Responsible Team Group.

Jesse Maxwell

I want to see only a subset of all users based on the team that is responsible for the ticket. This was accomplished based on Trudy's answer above. Thank you.

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