nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why is the SLA stopping after User assignement?

Elias Schwendimann

The SLA of tickets already stops after changing the Assigned User

Is there a possibility to change it?

We have configured, that the SLA should stop if there is a comment in the ticket or the ticket gets cancelled.

Accepted answers

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Albert Manuel

Hi,

Can you translate for us the SLA's from the picture?

Elias Schwendimann

Here the english version

Alex Koxaras -Relational-

Hi @Elias Schwendimann

What about Pause counting? Do you have any condition there?

Elias Schwendimann

Nope there is no condition

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